My services on Customer Experience
What I can offer ?
- many years experience of working on Customer Centric projects
- proven framework based solutions for all your Customer oriented projects
- from building your Customer Strategy all the way down to defining and implementing
- my CX-toolbox:
- Customer experience process flows,
- Customer Journey chart,
- CX Impact Analysis
- Contextual Touch Point mapping
- tailored solutions for your Companies’ Customer delight needs
All Customer Projects include:
- an agile-based project management framework
- engagement sessions at every level
- transformations study for the Customer Experience Road-Map
- Change-Management Mapping and coaching to help your teams in making them actionable
- Last but not least, bringing Customer Experience at your finger-tips through
- dashboarding and
- jointly defined metrics
