Looking after the personal data you share with us is an important part of the way we conduct business. We want you to be confident even your Business -to -business data is safe and secure with us, and understand how we use it to offer you the best possible results.
WHAT THIS PRIVACY NOTICE COVERS
We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. Your privacy matters to us, so please do take the time to read our Privacy Notice which explains:
What types of personal data we collect and why we collect it.
When and how we may share personal data within Senior Management Services and with other organisations.
The choices you have, including how to access and update your personal data.
PERSONAL DATA WE COLLECT
When you register for any of our services, you may provide us with:
Your personal details, including your address, email address, phone number and date of birth.
When you browse our websites, we may collect:
- Information about your browsing behaviour on our website
- Information about when you click on one of our adverts, including those shown on other organisations’ websites.
- Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.
When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our services, we may collect:
- Personal data you provide when you connect with us, including by email, post and phone or through social media, such as your name, username and contact details.
- Details of emails and other digital communications we send to you that you open, including any links in them that you click on.
- Your feedback and contributions to customer surveys and questionnaires.
USING YOUR PERSONAL DATA
We use your personal data in a variety of ways, as explained below.
1. To provide the products and services you request
We need to process your personal data so that we can manage your account or booking, provide you with the services you want to buy and help you with any orders and refunds you may ask for.
2. To manage and improve our products, services and day-to-day operations
We use personal data to manage and improve our products, websites, mobile apps, customer loyalty or recognition programme(s) and other services.
We monitor how our services are used to help protect your personal data, detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our services.
3. To personalise your experience
We want to ensure that marketing communications relating to our services, and those of our suppliers are relevant to your interests.
To do this, we may use your personal data to better understand your interests so that we can try to predict what other services and information you might be most interested in. This enables us to tailor our communications to make them more relevant and interesting for you.
Looking at your browsing behaviour helps us to better understand you as a customer and it allows us to provide you with personalised offers and services.
We may also measure your responses to marketing communications relating to services we offer, which enables us to offer you services that better meet your needs as a customer.
If you do not want to receive a personalised service from us, you can change your preference over the phone or by writing (e.g. email) to us at any time. We will update our records as soon as we can.
4. To make contact and interact with you
We want to serve you better as a customer so if you contact us, for example by email, post, and phone or via social media, we may use personal data to provide clarification or assistance to you.
We may invite you to take part in customer surveys, questionnaires and other market research activities carried out by Senior Management Services and by other organisations on our behalf.
To help us to better understand you as a customer, and to be able to provide you with services and marketing communications (including online advertising relevant to your interests), we may combine the personal data we collect from previous agreements with personal data collected from our websites, mobile apps and other sources.
5. We do not sell your personal data to third parties.
MARKETING COMMUNICATIONS
From time to time we may send you relevant offers and news about our products and services in a number of ways, including by email. We will only do this if you previously agreed to receive these marketing communications.
When you work or register with us we will ask if you would like to receive marketing communications. You can change your marketing preferences:
- over the phone,
- using the ‘unsubscribe’ link in our marketing emails,
- by writing to us (e.g. email) at any time.
You may still receive service-related communications from us. For example, confirming previous engagements taken with us and providing important information about the use of our contracted services.
MARKET RESEARCH
We like to hear your views to help us to improve our services, so we may contact you for market research purposes. You always have the choice about whether to take part or continue in our market research.
SHARING PERSONAL DATA WITH SUPPLIERS
In order to provide services requested by you we may share personal data with suppliers of your contracted service arrangements.
We only work with carefully selected suppliers that carry out certain functions on our behalf. For example, companies that help us with IT services, storing and combining data, marketing, market research, processing payments and delivering products and services.
We may need to share personal data to establish, exercise or defend our legal rights; this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk.
When we share personal data with other organisations we require them to keep it safe, and they must not use your personal data for their own marketing purposes.
We only share the minimum personal data that enable our suppliers to provide their services to you and us.
PROTECTING YOUR PERSONAL DATA
We know how important it is to protect and manage your personal data. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorised access, use, alteration and disclosure.
The security of your data also depends on you. For example, where we have given you or where you have chosen a password for access to certain services, you are responsible for keeping this password confidential.
DATA RETENTION
We will retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measures to anonymise this data.
ABOUT COOKIES AND SIMILAR TECHNOLOGIES
Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our websites and mobile apps, and we use them to improve your customer experience.
Please see our separate Cookie Notice.
SOCIAL MEDIA FEATURES
Our websites or mobile apps may contain social media features such as Facebook, Twitter, Google+ and Pinterest that have their own privacy notices.
Please make sure you read their terms and conditions and privacy notice carefully before providing any personal data as we do not accept any responsibility or liability for these features.
ACCESSING AND UPDATING YOUR PERSONAL DATA; AND COMPLAINTS
You have a right to ask for a copy of the personal data we hold about you. Simply write to us asking for a copy of other personal data we hold about you.
Please include any details to help us identify and locate your personal data. Where we can provide data access, we will do so free of charge except where further copies are requested in which case we may charge a reasonable fee based on administrative costs.
We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details we hold are incorrect, please let us know.
You can also ask for your personal data to be rectified or erased, to object to the processing of your personal data and, where technically feasible, to ask for personal data you provided to be transmitted to another organisation.
We will update or erase your data, unless we have to keep it for legitimate business or legal purposes.
You can also contact us if you have a complaint about how we collect, store or use your personal data. We aim to resolve complaints but if you are dissatisfied with our response, you may complain to the local data protection authority.
Please submit your request or complaint in writing to:
Senior Management Services
Luc Coussement
Ettelgemstraat 45
8490 – Jabbeke
Belgium
Or by email: luc@luccou.com
Please note that we may ask you to verify your identity before we can act on your request or complaint. We may also ask you for more information to help ensure that you are authorised to make such a request or complaint when you contact us on behalf of someone else.
LEGAL BASIS FOR PROCESSING PERSONAL DATA
We will only collect and use your personal data if at least one of the following conditions applies:
We have your consent;
Example: respond on Contact button
You give us permission to process your personal data when you register through a contact button on this website.
It is necessary for a contract with you or to take steps at your request prior to entering into a contract;
Example: To provide the services you request
We need to process your personal data so that we can provide you with the services you want to buy and help you with any orders and refunds you may ask for.
It is in our or a third party’s legitimate interests and these are not overridden by your interests or rights.
Example: To personalise your experience
We may use your personal data to better understand your interests so that we can try to predict what other products, services and information you might be most interested in. This enables us to tailor our communications to make them more relevant and interesting for you.
CHANGES TO OUR NOTICE
This Notice replaces all previous versions. We may change the Notice at any time so please check it regularly on our website(s) for any updates. If the changes are significant, we will provide a prominent notice on our website(s) including, if we believe it is appropriate, electronic notification of Privacy Notice changes.
Last update: February 2021
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